Govino Ltd. understands that Internet shopping is different from being able to pick-up and hold items the way you do in a conventional store. That is why we promise to provide the best products possible. However, if you are in anyway unhappy with your purchase we will cheerfully return/exchange/refund the item/s provided:
All items are returned within 30 days of receipt. No exchange, credit or refund can be given after 30 days for change of mind or if you have made a wrong decision. The product(s) must be as new, ie: unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached. Call 07595 355985 or email us at firstname.lastname@example.org with the following details at hand: Your Name, Invoice Number, Product Name, and Reason for Return and Request for replacement, exchange, credit or refund.
44 Riverview Grove
Chiswick, London W4 3QP
Please note: Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without original packaging. These items will be returned to the customer with the customer responsible for any shipping costs. It is suggested that you send your return package by receipted post or express post, as govino®, LLC cannot be held responsible for any product lost/damaged in transit. If you have requested a refund, a credit will be issued via the same payment method used within 7 days of receipt of returned goods, Please note that refunds, exchanges or credits cannot be given for special order or custom made items (unless deemed faulty). If exchanging the item you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay for the difference. We charge a minimum shipping charge when replacing goods (unless faulty).
Please note that should an item on a “free delivery” order be returned or exchanged, the initial waived delivery charge and any subsequent delivery charges will be applied. The only exception is a packing error.
Please note that refunds, exchanges or credits cannot be given for special order or custom made items (unless deemed faulty).
All order cancellations must be emailed. Your order is considered current unless cancelled in writing (via email) by either the customer or Govino Ltd. Orders cannot be cancelled after they have been shipped.
PRODUCTS DEEMED FAULTY
Govino Ltd. prides itself on quality control and checks all products to the best of its ability before sending them out. If you believe you have a product that is faulty, please call or email us as soon as possible during business hours, with your purchase details.
PACKAGES DAMAGED IN TRANSIT
Govino Ltd. takes great care when packaging your order and rarely have our packages been damaged in transit. In the unfortunate case that your order does get damaged please note we consider any damage or loss of goods on a case-by-case basis however most packages are covered by Govino Ltd. , provided you have not asked for a package to be left at a premises without obtaining a signature by our driver.
By placing an order with Govino Ltd. you authorize us to send you our promotional emails, exclusive sale offers and new product updates from time to time. If you do not wish to receive our promotional emails, please reply to your order confirmation with the title ‘unsubscribe’ in the subject line.
REFUSAL TO SUPPLY PRODUCTS
Govino Ltd. reserves the right to refuse or discontinue supply or services of any products without notice to persons who are deemed to engage in conduct or activities that Govino Ltd. believes violates any of the aforementioned terms and conditions.